*Update for 2018: As we prepare to close shop, relocate, and restructure overall goals, all FINAL MADE-TO-ORDER BANDANAS are experiencing higher than normal production times. Batches are shipping 4-6 weeks after an order has been placed as all items are handmade to the specifications needed! Thanks so much for your patience and support as we get through this tough transition!
Thanks for choosing Unleash The Hounds! Below you will find our step by step process after your order is placed. Because we are a high volume store, we greatly appreciate your patience while we handcraft the highest quality bandanas, bows, + leashes for all your upcoming adventures!
All bandanas + bows are precisely hand-cut from each bolt of fabric. All patterns are centered towards the front of each item so you get the closest match possible to what is shown on each listing photo. Our natural cotton rope leashes are hand-dyed, spliced, + whipped right here in our studio. Because of high demand and the care that is put into each individual item, please allow roughly 4-6 weeks for your order to be processed.
You will receive a shipping confirmation e-mail once your order has moved onto packaging that includes details for tracking your package. This means your order is in the final stages of leaving our location. It can take up to an additional 2-3 business days for tracking to update after you receive your shipping confirmation while orders are moved through packaging + arrive at the post office.
Domestic orders: USPS First-Class - tracking included. 2-5 business days shipping times.
International orders: USPS First-Class International - tracking and guaranteed delivery dates vary. 7-18 business days for international shipping, can vary by country + customs. Please be aware of your individual countries fees, duties, and taxes. Unleash The Hounds will not be held responsible for any customs charges associated with the package after it has left our location.
We are not responsible for lost, stolen, or damaged packages after they leave our location. All packages ship USPS with tracking included.
Because all products are custom made to order, returns are not accepted.
We reserve the right to cancel and refund any order we observe as high risk; specifically fraudulent activity/unconfirmed credentials.
All Unleash The Hounds products are not meant to be slept in or worn for extended periods of time. Unleash The Hounds is not responsible for any accident or injury caused by misuse from any of our products.