Shipping + Processing

Thanks for choosing Unleash The Hounds! Below you will find our step by step process after your order is placed. Because we are a high volume store, we greatly appreciate your patience while we handcraft the highest quality bandanas, bows, + leashes for all your upcoming adventures!

PROCESSING:

All bandanas + bows are precisely hand-cut from each bolt of fabric. All patterns are centered towards the front of each item so you get the closest match possible to what is shown on each example photo. Our natural cotton rope leashes are hand-dyed, spliced, + whipped right here in our studio. Because of high demand and the care that is put into each individual item, please allow roughly 3.5-4 weeks for your order to be processed. 

Fulfillment times for Winter Collection Launch orders are estimated at 3.5-4 weeks for standard production! For a limited time we will be accepting ONE Rush Order Batch (will sell out when the first batch fills up). Orders that purchase the Rush Production Upgrade can expect your order to ship within 2-3 weeks! 

PACKAGING:

You will receive a shipping confirmation e-mail once your order has moved onto packaging that includes details for tracking your package. This means your order is in the final stages of leaving our location. It can take up to an additional 2-3 business days for tracking to update after you receive your shipping confirmation while orders are moved through packaging + arrive at the post office.

SHIPPING:

Domestic orders: USPS First-Class - tracking included2-5 business days shipping times.

International orders: USPS First-Class International - tracking and guaranteed delivery dates vary. 7-18 business days for international shipping, can vary by country + customs. Please be aware of your individual countries fees, duties, and taxes. Unleash The Hounds will not be held responsible for any customs charges associated with the package after it has left our location.

We are not responsible for lost, stolen, or damaged packages after they leave our location. If you'd like to insure your package through USPS, add this into your order notes before you place your order, or contact me by email same day and I can invoice you! All packages ship USPS with tracking included. 

*Please note: International Packages may show as delivered up to 24 hours in advanced. Once an international package leaves the domestic US, tracking may convert updates to the destinations mail carrier service. (i.e Canada Post)

RETURN POLICY:

We will accept order cancellations up to 1 week after an order is submitted that selected standard production. Because all products are custom made to order, returns outside of this timeframe are not accepted. If you have any questions regarding your order after it's received, feel free to reach out!

We reserve the right to cancel and refund any order we observe as high risk; specifically fraudulent activity/unconfirmed credentials.

All Unleash The Hounds products are not meant to be slept in or worn for extended periods of time. Unleash The Hounds is not responsible for any accident or injury caused by misuse from any of our products.

 

Thanks for choosing Unleash The Hounds!